Shipping policy

Shipping Policy

Last Updated: 01/03/2026

Business Name: King Of Rugs T/A Jisa Ventures LTD
Company Number: 16455405
Registered Address: 19 Whinfell Close, Leyland, United Kingdom, PR25 5AL
Email: sales@kingofrugs.co.uk
Website: www.kingsofrugs.co.uk

Please note: This is our registered office and correspondence address only. We operate as an online retail business and do not operate a retail store from this location. No goods are held at this address and we are unable to accept visitors, collections or returns without prior written agreement.

1. Delivery Locations

We currently ship within the United Kingdom only.

We do not currently offer international shipping.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been received and cleared.

Orders placed on weekends or public holidays will be processed on the next working day.

Please note that order confirmation does not constitute order acceptance. Orders are considered accepted only when the goods have been dispatched.

3. Delivery Timeframes

Estimated delivery times vary depending on the product and courier service used.

Typical delivery estimates:

In-stock rugs: 2–5 business days
Handmade rugs: 3–7 business days
Made-to-order or custom rugs: Delivery times will be confirmed individually

Delivery times are estimates only and are not guaranteed.

Delays may occur due to courier networks, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are displayed during checkout unless otherwise stated.

Where promotional free delivery is offered, it applies only to standard mainland UK delivery areas unless otherwise specified.

5. Remote, Offshore & Surcharge Areas

Certain UK locations incur additional courier surcharges.

These may include, but are not limited to:

Scottish Highlands
Scottish Islands
Northern Ireland
Isle of Man
Isle of Wight
Channel Islands
Jersey
Guernsey

Postcodes may include (but are not limited to):

AB, IV, KW, HS, ZE, PA (certain areas), BT and other remote postcode regions.

If the actual courier charge exceeds the standard delivery fee paid at checkout:

We will contact you before dispatch.
You may choose to pay the additional delivery charge to proceed.
Alternatively, you may cancel the order for a full refund.

Orders will not be dispatched until any additional delivery costs are agreed and paid.

Delivery to these locations may also require longer delivery times.

We reserve the right to cancel orders where delivery to a location is not commercially viable. A full refund will be issued in such cases.

6. Delivery Partners

We use reputable UK courier services to deliver orders. The courier used may vary depending on the size, weight and destination of the order.

Tracking information will be provided where available.

7. Delivery Responsibility

Risk in the goods passes to the customer once the goods have been delivered to the address specified in the order.

It is the customer's responsibility to ensure the delivery address provided is accurate and complete.

8. Inspecting Your Delivery

Customers should inspect goods as soon as possible after delivery.

If a product arrives damaged, you must notify us within 48 hours of delivery by emailing:

sales@kingofrugs.co.uk

Where possible, please include:

Photographs of the packaging
Photographs of the damaged item
Your order number

This helps us resolve the issue quickly with the courier.

9. Failed Deliveries

A delivery may fail if:

An incorrect or incomplete delivery address is provided
Delivery is refused
The customer does not rearrange delivery with the courier within the required timeframe
The customer is unavailable where a signature or attendance is required

If goods are returned to us due to failed delivery, we reserve the right to charge additional redelivery costs.

Where a refund is requested following a failed delivery, deductions may be made for:

The original delivery charge
Any courier return costs incurred
A reasonable handling or restocking fee reflecting direct costs incurred

10. Force Majeure & Delivery Delays

We are not liable for delivery delays caused by events beyond our reasonable control, including but not limited to:

Severe weather
Industrial action
Courier network disruptions
Government restrictions
Natural disasters

Where delays occur, we will notify customers as soon as reasonably possible.

11. Questions About Shipping

If you have any questions regarding delivery or shipping, please contact:

Email: sales@kingofrugs.co.uk